PAYMENT: Payment for services rendered is due at the time of the visit. We DO NOT bill.
We accept cash, Mastercard, Visa, American Express and Discover credit cards
If you need a payment plan, you can apply for CARE CREDIT at www.carecredit.com

ZERO TOLERANCE POLICY: Verbal abuse of staff
Any client giving verbal abuse in any form to members of our staff, either in person, over the phone or online will be immediately dismissed as a client of Sudbury Animal Hospital. This behavior will not be tolerated in any form, for any reason. If you have an issue that needs to be addressed/resolved, please ask to be put in contact with the practice manager. 

SCHEDULING APPOINTMENTS: We want to make sure that your pet gets all of their medical concerns addressed when they are in for a visit. Please make sure that you tell our reception staff everything that is going on with your pet when you are scheduling your visit. We have different time slots allotted for different types of visits, and we want to give you the time needed to cover all that is needed. Last minute add-ons may not be possible to accommodate due to the appointments that are on our schedule after yours. 
Plan to arrive 10 minutes prior to your appointment time to check in.

Late arrival to appointments:
If you are going to be late for an appointment, please call us to make us aware of this...we may need to reschedule you.
If you arrive here late for your scheduled appointment time, you will likely need to be rescheduled. Our office visit schedule is usually fully booked each day and cannot accommodate tardiness. It is not fair to those clients scheduled after you to be inconvenienced because of your late arrival, so please plan accordingly to arrive a few minutes prior to your scheduled time.

Cancellation and NO SHOW for appointments:
Need to cancel or reschedule? We request that appointments be cancelled with 24 hrs prior notice so that that time slot may be offered to another patient in need. 
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No show policy: We understand that life gets busy and things happen that can make you forget you had an appointment...but here is our NO SHOW POLICY if it happens more than once...
*1st time NO SHOW: Courtesy call, no fee assessed, and offer to reschedule the appointment 
*2nd time NO SHOW fee: Client is asked to cover 1/2 office visit fee per patient scheduled
*3rd time NO SHOW fee: Client is asked to cover full office visit fee per patient scheduled
*After 3rd time, future appointments will change to drop off only appointments that will be scheduled at our convenience and assessed an in-patient care fee per patient in addition to services your pet receives.

REMINDERS: Text and email reminders are in effect for all clients with emails and mobile phone numbers on file, so make sure we have that information to enable the reminders for you. **We do not send out paper reminder cards, so if you need a copy of your pets vaccine and visit schedule to put on your calendar, please email us: [email protected] to request a copy. Also, you can sign up for a petly portal to get online access to your pet's information. Simply fill out the form on the petly portal page on our website or email us to request an invitation. 

Pet Health Network APP and Texting:​

There are two new convenient ways to contact us: our new mobile app, and two-way texting!
Our new mobile app is called Pet Health Network. You can use it to request an appointment, view your pet's vaccination history and prescription details, request prescription refills, and access information about our practice. To start using the app, download Pet Health Network from the iPhone App Store or the Android Google Play store, or scan QR code below. 
Whether you have the mobile app or not, you can text us anytime at *978-778-3074*
We look forward to hearing from you!